LEGAL / SERVICE TERMS

Terms of Service

Effective and last updated: August 26, 2026

These Terms of Service (“Terms”) govern your access to rankfire.cc and RankFire’s diagnostics, software, managed publishing, monitoring, directory distribution, reports, and related services (“Services”). By creating an account, purchasing a plan, or using the Services, you agree to these Terms.

1. Eligibility and authority

You must be legally able to enter a binding agreement and, if using RankFire for an organization, authorized to bind that organization. You are responsible for accurate account information, safeguarding credentials, and activity within your account and workspaces.

2. Accounts and workspaces

One account may belong to or manage multiple workspaces. Workspace owners and administrators control member access and are responsible for ensuring that submitted product facts, domains, content, and instructions are authorized. You must promptly notify us of unauthorized access.

3. The Services

RankFire may provide complimentary diagnostics and paid managed execution. A diagnostic is not a free subscription plan or promise of future availability. Paid Services may include query research, public content publication, a managed brand hub, AI-answer observation, evidence reports, opportunity alerts, What’s Trending access, and directory campaigns according to the purchased plan.

4. Definitions and measurement

• Published RankFire citation: a unique public RankFire page produced for an approved buyer query, accurately naming the product, linking to an approved source, and passing applicable quality checks.
• Observed AI citation: a time-bound AI answer that includes a link associated with the product or an approved supporting source.
• Brand mention: an observed AI answer that names the product without a linked citation.
• Directory submission: a submission attempt completed for an eligible opportunity.
• Directory listing: a third-party directory entry verified at a public URL.

These are separate metrics. Plan publication quantities measure verified RankFire deliverables, not guaranteed third-party AI citations.

5. Plans, billing, and cancellation

Paid plans renew at the displayed interval until canceled. Prices, taxes, plan allowances, and billing terms are presented at checkout. Dodo Payments processes payments and billing lifecycle events. Verified payment webhooks—not browser redirects—control paid entitlements. You may manage or cancel a subscription through the provided billing portal. Cancellation prevents future renewal but does not ordinarily create a refund for an already-started period except where required by law or expressly stated.

Usage allowances are plan-specific and may reset by rolling period or billing period as described at purchase. Unused allowance does not roll over unless expressly stated.

6. Customer content and approvals

You retain ownership of product facts, trademarks, files, and other materials you submit (“Customer Content”). You grant RankFire a worldwide, non-exclusive license to host, reproduce, adapt, format, publish, link, and distribute Customer Content only as needed to provide the Services and approved external actions.

You represent that Customer Content is accurate, lawful, non-infringing, and authorized for the requested use. Material external publications and directory actions may require your approval. RankFire may refuse or remove deceptive, unsafe, duplicative, unsupported, infringing, or low-quality material.

7. Acceptable use

You may not use RankFire to impersonate others; publish false or unlawful claims; infringe intellectual-property or privacy rights; distribute malware or spam; manipulate systems through unauthorized access; evade limits; submit products you are not authorized to represent; or interfere with RankFire, its providers, AI services, directories, or other users.

8. Third-party services and outcomes

RankFire interacts with services controlled by third parties, including AI providers, search engines, directories, payment providers, email providers, and content platforms. Their terms and technical decisions may change. RankFire does not guarantee:

• that ChatGPT, Claude, Gemini, Grok, OpenClaw, or any other AI system will mention, cite, recommend, rank, retain, or use your product;
• directory eligibility, approval, continued listing, indexing, or referral traffic;
• search-engine indexing, ranking, retention, or traffic;
• that a particular observation will remain unchanged after its recorded time.

9. RankFire intellectual property

RankFire and its licensors retain all rights in the Services, software, methods, interfaces, designs, reports, templates, and non-customer materials. Except for using the Services as permitted by these Terms, no license is granted to copy, reverse engineer, resell, or create competing services from protected RankFire materials.

10. Confidentiality

Each party will use reasonable care to protect the other party’s non-public confidential information and use it only to perform or receive the Services, except where disclosure is required by law or to bound service providers. Publicly approved product facts and publications are not confidential.

11. Suspension and termination

We may suspend access for nonpayment, security risk, illegal use, material breach, provider restrictions, or harm to RankFire or others. You may stop using the Services and cancel paid renewal. On termination, public deliverables may remain available where necessary for integrity, contractual records, existing links, or legitimate archival purposes, unless removal is legally required or otherwise agreed.

12. Disclaimers

Except for express commitments in an applicable order, the Services are provided “as is” and “as available.” To the maximum extent permitted by law, RankFire disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and specific commercial results.

13. Limitation of liability

To the maximum extent permitted by law, RankFire will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits, revenue, data, goodwill, ranking, citations, approvals, or traffic. RankFire’s aggregate liability arising from the Services will not exceed the amount you paid RankFire for the affected Services during the three months preceding the event giving rise to the claim. These limitations do not apply where prohibited by law.

14. Indemnity

You will defend and indemnify RankFire from third-party claims arising from your Customer Content, unauthorized product representation, unlawful instructions, misuse of the Services, or material breach of these Terms, to the extent permitted by law.

15. Changes and general terms

We may update these Terms prospectively. Material changes will be posted with an updated effective date and, when appropriate, additional notice. If any provision is unenforceable, the remaining provisions remain effective. Failure to enforce a provision is not a waiver. You may not assign these Terms without consent; RankFire may assign them as part of a reorganization, financing, or transfer of the Services. Applicable law and courts will be determined by the jurisdiction in which the RankFire contracting operator is established, subject to mandatory consumer protections.

16. Contact

Questions about these Terms may be sent to legal@rankfire.cc. Privacy requests should be sent to privacy@rankfire.cc.